IT Senior Support Engineer (MSP)

IT Senior Support Engineer (MSP) – Local Remote NYC | $75K–$95K

If you’re an MSP engineer who loves autonomy, solving problems creatively, and working with a diverse mix of clients, this is a rare opportunity you’ll want to explore.

This cybersecurity-focused MSP operates with a unique blend of creative energy, technical excellence, and true freedom. The culture is built around trust, initiative, and continuous growth — no PTO tracking, paid ongoing training, and even a $1,000 home office setup credit. Engineers here are empowered to do their best work without micromanagement, and clients range from architecture firms to nonprofits to financial institutions.

The team is expanding its NYC presence and looking for a resourceful, well-rounded Tier 2/3 Sr. Support Engineer who is great with people, strong technically, and excited to work independently while still being part of a supportive team.

Senior Support Engineer Day to Day

• Provide remote and occasional onsite support across Mac & Windows environments
• Troubleshoot hardware/software issues (workstations, mobile devices, peripherals)
• Serve as a M365 Global Administrator and support the full Microsoft Suite including SharePoint, Exchange Online, Intune
• Assist with cloud migrations (hybrid and full cloud)
• Assist with light project work (network setups, server deployments, VoIP migrations)
• Support Azure Entra ID, Azure Virtual Machines

What You Bring

• Experience supporting both Mac & Windows in a professional setting (MSP preferred)
• Experience assisting with cloud migrations
• Experience configuring and supporting networks
• Experience supporting M365 as a global admin
• Local to the NYC metro area with reliable transportation for client visits as needed

Benefits & Perks

• $1,000 home office setup credit (chair, desk, monitors, etc.)
• Company-issued computer
• True autonomy — work from wherever you perform best
• Flexible maternity/paternity leave
• Unlimited PTO
• 401(k) with nonelective employer contributions (immediately vested)
• Medical, HSA options, dental, vision
• Short-term & long-term disability
• Life, critical illness, accident & cancer insurance
• Paid certifications and professional development