Level 2 System Engineer (IT Support Experience Required) – Remote Location: Remote

Location: Remote / Work From Home

Salary: $50,000 per year

Experience Required: Minimum 3+ years hands-on IT systems support

Position Overview

We are seeking a Level 2 System Engineer with Managed Service Provider (MSP) experience to join our technical team. This position is best suited for engineers who can independently troubleshoot, diagnose, and permanently resolve technical issues without relying on scripted helpdesk procedures.

This is not a Level-1 helpdesk role. We are looking for a professional who can take ownership of technical problems, perform root-cause analysis, and implement long-term solutions that prevent recurring issues.

The ideal candidate has strong technical fundamentals, excellent communication skills, and understands the fast-paced environment of supporting multiple client networks in an MSP environment.

A college degree is not required. Real-world technical experience and professionalism are what matter most.

Responsibilities

• Independently troubleshoot and resolve workstation, network, and system issues
• Perform root-cause analysis and implement permanent fixes rather than temporary workarounds
• Support client environments remotely in a professional MSP setting
• Troubleshoot networking issues including TCP/IP, DNS, DHCP, and static IP configurations
• Diagnose and resolve Windows workstation issues and system performance problems
• Develop and maintain PowerShell scripts for automation and system management
• Utilize RMM platforms to monitor systems, remediate issues, and maintain client environments
• Communicate clearly and professionally with end users and business clients
• Maintain documentation and technical notes for troubleshooting and client systems

Required Qualifications

• Minimum 3+ years of IT support or systems engineering experience
• Previous experience working for a Managed Service Provider (MSP)
• Strong troubleshooting skills with the ability to work independently
• Solid understanding of:
• TCP/IP networking
• DHCP
• DNS
• Static IP configuration
• Windows workstation troubleshooting
• Experience writing or maintaining PowerShell scripts
• Strong communication and customer service skills
• Ability to professionally support end users in a remote environment
• Responsible, reliable, and solution-oriented mindset

Preferred Experience (Highly Valued)

Experience with the following is a strong plus

• Dental practice software platforms
• Open Dental
• Dentrix
• Eaglesoft
• Experience using NinjaOne RMM
• Experience supporting dental or healthcare practices

What We Value

• Engineers who solve problems once instead of repeatedly fixing the same issue
• Professionals who take ownership of technical challenges
• Strong communication and customer professionalism
• Engineers who are proactive and think critically about long-term solutions

Work Environment

• 100% Remote Position
• Fast-paced MSP environment
• Opportunity to work with a wide variety of technologies and client environments

How to Apply

Please submit your resume along with a brief description of your IT Support experience and technical background.

Pay: $45,000.00 - $50,000.00 per year

Benefits

• Paid time off

Work Location: Remote