Principal System Administrator-HR Shared Services (REMOTE)

**Overview:**

The Principal System Administrator-HR Shared Services is a member of the Global HR Operations team, responsible for the effective configuration, management, maintenance, and optimization of our Neocase HR system. This role ensures that the system supports efficient HR service delivery, meets business requirements, and provides a seamless user experience for employees and HR teams. **Responsibilities:**

System Administration & Configuration

• Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings. • Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs. • Maintain and update knowledge base content within Neocase to ensure accuracy and relevance. System Support & Issue Resolution:
• Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly. • Liaise with IT, HR, and Neocase support teams to escalate and resolve complex technical issues. • Monitor system performance and proactively address potential disruptions or inefficiencies. Enhancements & Continuous Improvement:
• Gather and analyze user feedback to identify opportunities for system enhancements and process optimization. • Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders. • Ensure system documentation, user guides, and training materials are up to date and accessible. Reporting & Analytics:
• Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics. • Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making. Compliance & Data Security:
• Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards. • Support audits and data integrity checks as required. **Qualifications:**
• Bachelor's degree in Information Systems, Human Resources, Business Administration, or related field preferred. • 5+ years of experience in HR systems administration and with HR case management software, experience with Neocase software strongly preferred. • Familiarity with reporting tools and data analytics. • Experience with system upgrades, testing, and user support. • Ability to stay organized and track ongoing issues, both individually as well as within team project management. • Excellent written and verbal communication skills. • Ability to maintain confidentiality and discretion working with highly sensitive information. **Benefits:**
• Bonus/incentives based on performance
• 401K
• Paid time off
• Stock purchase program
• Health and wellness coverage
• Employee and family wellbeing support programs
• Work life balance flexibility