Customer Service – Tech Support Rep

Job Description

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Requirements

• Strong focus on building customer relationships
• 3+ years of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Benefits

• medical, dental, and vision insurance
• comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• paid time off and holidays
• paid training days
• DailyPay enrollment option to access pay "early," when you want it
• performance-based incentives
• lucrative employee referral bonus opportunities
• company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• health and wellness programs with trained partners to help promote a healthy you
• mentorship programs that support your rewarding career journey
• work-from-home convenience
• programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more