Autotech Technical Trainer

Job Summary

The NAPA Autotech Technical Instructor delivers high-quality automotive and truck technical training to technicians, shop owners, and other customer participants. The role uses approved curriculum, adult-learning principles, and current diagnostic and repair knowledge to build technical capability, improve repair quality, reduce comebacks and parts returns, and support the value of NAPA parts, tools, equipment, and programs. This core role may deliver primarily evening, daytime, short-format, or extended-format courses based on assigned curriculum, market demand, and business need. The role requires ASE Master certification, technical credibility, effective facilitation, and extensive travel.

Responsibilities

Trainer Delivery

• Prepare for and deliver engaging, technically accurate automotive and truck training using approved curriculum and adult-learning principles.
• Facilitate instructor-led training in classroom, shop, customer, distribution center, training-center, and event settings; delivery may include daytime, evening, multi-day, and occasional weekend programs.
• Maintain approved course-content integrity while adapting examples, facilitation methods, and delivery techniques to learner needs.
• Ensure an effective learning environment, including participant readiness, prerequisite communication, room setup, equipment, training aids, materials, and audiovisual requirements.
• Evaluate learner outcomes through approved assessments, observations, participant evaluations, and feedback.
• Identify learner gaps and recommend appropriate follow-up training or development opportunities.
• Deliver training-related presentations at NAPA, customer, distribution center, store, owner, marketing, and industry events, as assigned.

Training Planning and Customer Support

• Partner with management, the NAPA Training Service Center, NAPA field teams, distribution centers, stores, and customers to identify training needs and support effective training schedules.
• Build productive relationships with technicians, shop owners, customers, field personnel, and Autotech colleagues.
• Support marketing and engagement activities that increase awareness, enrollment, attendance, and adoption of Autotech programs.
• Represent and promote NAPA Autotech training, NAPA programs, parts, tools, and equipment professionally.
• Communicate training feedback, customer needs, course issues, and improvement opportunities to management, curriculum developers, and other appropriate stakeholders.
• Participate in needs assessments, pilots, curriculum-development activities, and continuous-improvement initiatives by providing technical expertise, feedback, case studies, and content recommendations.

Administration, Assets and Compliance

• Complete required pre-class and post-class administration accurately and on time, including rosters, evaluations, assessments, attendance records, materials, expense reports, and related documentation.
• Safely transport, set up, operate, and store training materials, parts, tools, demonstration equipment, and audiovisual resources.
• Maintain and protect assigned vehicles, training equipment, demonstration aids, computers, credit cards, and other company assets.
• Maintain current automotive, product, facilitation, and adult-learning knowledge through professional development, hands-on work, self-study, train the-trainer programs, and industry involvement.
• Follow company policies, standard operating procedures, safety requirements, and applicable customer-site requirements.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent experience.
• Current ASE Master Automobile Technician certification, including A1–A8 and EPA 609 certifications, required.
• Five or more years of experience as a working automotive technician.
• Two or more years of experience facilitating adult-learning programs, technical training, meetings, or presentations.
• Knowledge of automotive systems, diagnostic processes, repair procedures, and automotive and/or truck repair-shop operations.
• Demonstrated ability to explain technical information clearly and facilitate small and large groups.
• Strong communication, facilitation, interpersonal, organization, and time-management skills.
• Ability to use Microsoft Outlook, Word, Excel, and PowerPoint.
• Demonstrated integrity, sound judgment, teamwork, and commitment to a safe and respectful workplace.

Preferred Qualifications

• ASE Advanced Engine Performance Specialist (L1) certification.
• Automotive, truck, fleet, or related technical-training experience.
• Experience supporting curriculum development, course pilots, learning assessments, or training-program improvement.
• Knowledge of NAPA products, programs, parts, tools, equipment, distribution center, and store operations.
• Familiarity with repair-information systems, including Mitchell 1 or comparable platforms.
• Associate’s or bachelor’s degree in automotive technology, education, business, or a related field.

Leadership

Embodies the following values: serve, perform, influence, respect, innovate, team.

Effectively communicates by motivating and inspiring others through clear and proactive communication.

Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.

Makes balanced decisions and thinks strategically by being a forward thinker

Physical Demands / Working Environment

Environment: Role requires up to 70% travel, including overnight travel and evening, weekend, or holiday travel as needed. Position operates in a classroom, and/or automotive shop environment with continuous exposure to shop noise (e.g., lifts, air tools and automotive equipment), bright overhead lighting, and varying temperatures due to limited climate control. Employees regularly work around moving equipment and mechanical operations and must remain alert to audible and visual safety signals in a fast-paced environment.

Lifting and Carrying: Ability to lift and carry objects of varying weights, 100 lbs. or more, depending on job duties.

Pushing and Pulling: Capability to push and pull carts, pallet jacks, or other equipment loaded with materials to and from the training location. This may involve pushing or pulling heavy loads over extended distances or up ramps.

Standing and Walking: Ability to stand and walk for extended periods, often for the duration of a shift. Autotech employees need to be able to move around the shop or classroom to demonstrate procedures, engage students, or perform other tasks.

Bending and Stooping: Capacity to bend, stoop, squat, and reach to retrieve items from shelves, bins, or storage racks. Employees need the ability to access items throughout the facility at various heights and angles.

Climbing: Can climb ladders or stairs to access elevated storage areas or perform maintenance tasks. Autotech employees need the capacity to work at heights, including open-floor mezzanines, and to follow safety protocols for ladder use.

Operating Equipment/Training Aids: Proficiency in operating tools, automotive systems, and diagnostic equipment. Depending on the job role, must possess an ASE Master (A1 – A8) certificate at a minimum.

Manual Dexterity: Ability to use hands and fingers to handle small objects, operate automotive tools and equipment. Demonstrate automotive equipment and perform tasks requiring precision and accuracy.

Physical Endurance: Stamina and endurance to work in a shop or classroom environment. Autotech employees need the capacity to work long hours, weekends, and extended time during peak periods.

Safety Awareness: Commitment to following safety protocols and guidelines to prevent workplace accidents and injuries. Employees should be vigilant about potential hazards in the shop environment and take appropriate precautions to ensure their own safety and that of others.

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