Technical Project Manager – Digital Technology

Job Description

• Manage the end-to-end delivery of projects for various technologies used in our omni channel and manufacturing business.
• Partner with product owners, development managers, regional stakeholders, and vendors to develop program goals and objectives, success metrics, and clear action plans and milestones, ensuring alignment across teams.
• Develop program staffing plan to ensure successful and on-time delivery and collaborate on options for mitigating constraints.
• Depending upon the project, the TPM will either work closely with a Business Systems Analyst (BSA) or be responsible for gathering requirements and translating into clear functional and technical specifications.
• Collaborate closely with Solution Architects to review and validate system designs, ensuring alignment with global standards, scalability, and performance needs.
• Manage vendor relationships across technical engagements, including SOW review, contract execution, and performance tracking.
• Partner with IT Leaders, Legal, and Finance on contract review and compliance alignment.
• Track and manage internal resources, external vendors, and overall program budgets, ensuring projects remain within scope and cost constraints.
• Provide regular financial reporting and variance analysis to leadership.
• Proactively identify and manage risks, dependencies, and roadblocks – developing mitigation plans to keep program on track.
• Develop and deliver clear, executive-level reporting on progress, risks, and strategic alignment.
• Contribute to the continuous improvement of global program management frameworks, tools, and best practices.

Requirements

• 7+ years of experience in Project or Program Management across a mix of customer-facing ecommerce technology, back-end ERP, supply chain applications, data and analytics, and infrastructure initiatives.
• Bachelor’s degree in Information Systems, Business, Computer Science, or a related field.
• Demonstrated experience managing technology programs across regions and business units.
• Technical Aptitude: Strong understanding of digital technologies and data-driven solutions (Shopify platform experience is a plus).
• Strong track record in vendor management, including managing contracts, SOWs, and deliverables.
• Experience with budget tracking, resource allocation, and financial reporting in a multi-vendor delivery model.
• Understanding of enterprise technology systems, such as Salesforce, Shopify, Klaviyo, Kustomer, NetSuite, Oracle Planning Cloud, Warehouse Management Systems, Transportation Management Systems and related infrastructure.
• Strong grasp of Agile, Scrum, and hybrid methodologies.
• Business requirements gathering and validation.

Benefits

• Generous paid time off, including time off to volunteer
• Learning and development resources to support personal and professional growth
• Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products
• Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)
• Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District
• Did we mention we’re a dog-friendly office?