Onboarding and Training Specialist at Recruiting.com (Expired)

Plays a key part in onboarding and supporting veterinary practices.
Act as the primary contact for the assigned client, providing an excellent customer experience.
Coordinate all related client service activities on behalf of both the client and the business.
Set up software solution(s) for maximum usage and value creation.
Develop processes and plans to provide analysis and feedback to the Strategic Account regarding practice performance.
Deploy assigned system(s) and training for new and existing clients.
Perform follow-up with new customers and ensure an excellent onboarding experience.
Respond to customer inquiries and issues, acting as a trusted partner and knowledge resource.
Monitor customer health and usage of systems, presenting findings and consulting on improvements.
Hold regular health checks and establish quarterly business reviews to maximize retention.

Associate’s degree or 2 years of college experience preferred
Minimum of 2+ years working in a veterinary office as a CSR, LVT, Office Manager, or related experience.
Exceptional ability to build relationships, communicate effectively, and provide outstanding support to clients.
Knowledgeable in computer software, including Microsoft Word, Excel, and Outlook.
Highly organized and able to manage multiple responsibilities with attention to detail.
Ability to work independently, take initiative, and stay focused on objectives and deadlines.
Thrives in a workplace that embraces changes within the veterinary industry and is eager to learn and grow.
Collaborative mindset with a willingness to contribute to team goals and support colleagues.
Experience training or mentoring veterinary staff is ideal.
Familiarity with onboarding processes or customer success roles is ideal.
Knowledge of veterinary industry trends and challenges is ideal.

Onboarding and Training Specialist