IT Support Specialist, Helpdesk

Cambridge Investment Research, Inc. is a growth-focused independent broker-dealer dedicated to supporting financial advisors. The IT Support Specialist plays a key role in ensuring a reliable and secure technology experience by providing technical support, setting up equipment, and troubleshooting technical issues. Responsibilities Answer and problem-solve incoming telephone, e-mail and in-person technical support requests from associates professionally and courteously to facilitate timely resolution Set up equipment for associate use, performing and ensuring proper installation of cables, operating systems, or appropriate software Install and perform minor repairs to hardware, software, or equipment to meet user needs Manage sensitive and confidential matters though planning and protecting security of information, data and files Assist in determining source and troubleshooting high-level system problems Skills Strong foundation in desktop and application support Ability to troubleshoot both routine and complex technical issues Professional and courteous communication skills across phone, email, and in-person interactions Ability to handle sensitive and confidential information with care and discretion Organized, adaptable, and proactive with strong attention to detail Willingness to learn new systems and technologies Ability to collaborate effectively with internal teams to deliver timely, secure solutions Benefits Paid time off Paid holidays and floating holidays Medical, dental, and vision coverage Short- and long-term disability Company-paid life insurance Volunteer time off Wellness incentives Company Overview Do you control your journey? Are you independent? At Cambridge, we are business innovators, financial planners, wealth advisors, business builders, next generation, retirement planners, visionaries, investment advisors, succession planners, entrepreneurs, and business owners. It was founded in 1981, and is headquartered in Fairfield, Iowa, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Cambridge Investment Research, Inc. has a track record of offering H1B sponsorships, with 3 in 2025, 7 in 2024, 6 in 2023, 5 in 2022, 10 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.