Learning & Development Analyst

POSITION SUMMARY

The Learning & Development Analyst supports the operational and strategic goals of the People Development team at Sound Physicians. This hybrid role combines LMS administration with data analysis, content evaluation, and continuous improvement efforts. The ideal candidate brings a strong attention to detail and organization, while also demonstrating a critical-thinking approach to enhancing the learner’s experience.

The Details: This is a full-time, remote position

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supporting L&D in key administrative elements

• Manage learning catalog management to ensure current, compliant, and relevant learning content is available within (UKG)
• Manage live event administrative tasks (inclusive, but not limited to colleague support, communications, scheduling, assignments, etc.)
• Assist with Continuing Education status certification and manage Joint Accreditation status
• Develop and track learning paths in LMS
• Support people development initiatives and tasks launched from UKG

Reporting and Analytics

• Compile and analyze learning data to evaluate engagement, effectiveness, and knowledge retention.
• Provide proactive reporting and insights to business stakeholders to inform decision-making.
• Identify learning gaps and make strategic recommendations to improve content, delivery, and learner outcomes.

Learning Design and Development

• Improve and develop the modern learning user interface in the learning portal using adult learning best practices
• Evaluate tools/processes to ensure Sound has the best-in-class user experience that offers efficient, high-quality, and seamless learning
• Ability to exercise latitude to determine the best learning solution approach
• Coordinate the development of content focused on healthcare regulatory requirements and general compliance – internal/external facing
• Provide virtual session support on Teams and Zoom; co-facilitate virtual courses as needed. Manage multiple projects simultaneously in a fast-paced, often ambiguous environment while delivering high-quality work on time

VALUES

• Self-motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what’s next.
• Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done.
• Persistent: Demonstrates the ability to “keep at it” even when obstacles or challenges are present; returns to the work at hand after a change of course.
• Resourceful: Proactive willingness to utilize available information and tools to figure things out.
• Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority
• Strategic Thinker: Brings curiosity and insight to identify underlying trends and improvement opportunities.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and oral communication skills.
• Experience engaging with senior leadership and regulatory bodies.
• Demonstrated ability to manage project plans, cross-functional collaboration and stakeholders.
• Knowledge of Audience and Training Needs Assessment best practices and processes
• People, Process, Programs, and System Integrations: understand all the data, dependencies and integration across the learning people experience
• Design Thinking / User-Centric approach to solution design and implementation

Technical proficiency in

o Microsoft 365 (especially Teams)

o Learning Management Systems (UKG preferred)

o Articulate 360

o Adobe Creative Suite (Photoshop & Premiere Pro)

o Excel, Word, PowerPoint

• Analytical skills in validating data as well as quickly performing ad hoc analysis
• Experience in data, analytics, and reporting
• Experience in adult learning theories and delivery modalities (e.g., blended learning, micro- and social learning)
• Experience managing training modules requiring technical writing/regulatory content
• Proven ability to effectively collaborate, influence and build trusted partnership with People Development Team
• Ability to work in an agile and iterative way in a fast paced and collaborative environment

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in HR, Training, Computer Science, or related field of study and/or 4 years of experience in related field accepted
• 4+ years’ experience working with Learning Management Systems (preferred UKG)

SALARY RANGE

• This position offers an annual salary range of $85,000-$105,000, taking into account the candidate’s experience, education and location.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.