Remote IT Support Specialist / Help Desk

We are looking for a proactive Remote IT Support Specialist / Help Desk professional to provide technical assistance to our employees and clients. You will troubleshoot hardware, software, and network issues, ensuring smooth IT operations in a remote environment.

Responsibilities

• Respond to IT support requests via phone, email, or chat in a timely manner.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with installation, configuration, and updates of systems and applications.
• Manage user accounts, passwords, and access permissions.
• Document support requests, solutions, and technical procedures.
• Escalate complex issues to senior IT staff or vendors when necessary.
• Provide training and guidance to users on technology tools and best practices.
• Monitor system performance and recommend improvements or upgrades.

Benefits

• Flexible remote work schedule
• Fully remote position
• Supportive team environment
• Opportunities for professional growth and skill development
• Performance-based incentives