[Remote] Director, Training & Certifications

Note: The job is a remote job and is open to candidates in USA. WineFetch is seeking a Director of Training & Certifications to build and lead their training and certification programs for both clients and employees. This role involves designing scalable learning frameworks and overseeing the development and delivery of various training modalities.

Responsibilities

• Define and execute Optimal Blue’s unified training strategy for internal and external audiences, spanning onboarding, role-based learning, and product certifications.
• Establish scalable frameworks for training delivery, feedback collection, and continuous improvement.
• Manage and mentor a team of trainers and instructional designers.
• Foster a culture of accountability, engagement, and cross-functional alignment.
• Establish training standards and delivery guidelines for a consistent learner experience.
• Collaborate with Product, Professional Services, and Technical Support to develop curriculum for new releases and implementation training.
• Oversee creation of live workshops, virtual classrooms, and LMS-hosted eLearning modules.
• Ensure training materials meet accessibility and brand standards.
• Lead the design and administration of certification exams, credential maintenance, and tracking mechanisms.
• Define and measure program success metrics (completion, satisfaction, enablement ROI).
• Build internal enablement programs that elevate employee knowledge across all business units.
• Partner with HR and leadership to embed training into onboarding and career development across all BUs.
• Select, implement, and manage the Learning Management System (LMS).
• Leverage analytics and dashboards to measure utilization, effectiveness, and impact.

Skills

• Bachelor’s degree in Business, Education, Communications, or related field or equivalent experience.
• 5 + years in training, enablement, or certification program leadership - ideally in SaaS, mortgage, or fintech.
• Experience managing direct reports and cross-functional initiatives.
• Strong understanding of adult learning principles, instructional design methodologies, and LMS platforms.
• Demonstrated experience with LMS platforms, eLearning development, live virtual/instructor-led training, certification exam design, and measurable results (e.g., reduced time-to-proficiency, monetization, adoption targets).
• Excellent communication (written, verbal), project and program management skills, ability to handle tight deadlines and ambiguity.
• Experience managing budgets and vendor relationships for training technologies, content creation, assessments/exams.
• Experience in high-paced SaaS/fintech
• External credentialing/certification programs
• Adult learning theory and best practices

Benefits

• Medical
• Dental
• Vision
• Basic life insurance
• Short/long term disability
• 401(k) participation (with company match)
• 10 days of vacation for new employees
• Sick time based on state requirements
• 8 Company-paid holidays
• 2 personal holidays per year

Company Overview

• WineFetch is an e-commerce and marketing platform for the retail wine and spirits industry It was founded in 2004, and is headquartered in Chapel Hill, North Carolina, USA, with a workforce of 11-50 employees. Its website is http://retailer.winefetch.com.