[Remote] (1) Learning Program Manager – Customer Success (FinTech SaaS)- REMOTE

Note: The job is a remote job and is open to candidates in USA. CapeTalent is a staffing agency connecting AI-forward Learning & Development professionals with Fortune 100 companies. The Learning Program Manager will own the Customer Success Manager learning path for a complex financial product, support customers post-implementation, and manage a small team of senior Instructional Designers.

Responsibilities

• Own everything within the CSM learning path
• Manage and prioritize incoming training requests from across the business
• Decide what gets built, when, and why
• Ensure learning modalities work together as a cohesive system—not disconnected assets
• Own the end-to-end learning strategy for the Customer Success Manager learning path
• Design and maintain a cohesive, scalable learning plan that supports post-implementation customer success
• Identify new learning opportunities based on incoming business requests, product updates, learner feedback, and performance data and KPIs
• Serve as the single owner for all eLearning and learning assets within the CSM learning path
• Ensure assets within the learning path are intentionally structured and connected
• Manage all incoming training requests from SMEs, customer success leadership, and leadership meetings and ad hoc asks
• Translate raw requests into clear problem statements, defined scope, and recommended learning solutions
• Log, track, and manage requests in JIRA, from intake through delivery
• Push back when needed—with confidence, clarity, and data
• Own the mix of learning modalities, ensuring they work together intentionally such as eLearning, ILT and VILT guides, job aids, videos, and reference materials
• Partner closely with SMEs to extract the right content not just more content
• Ensure learning is practical, role-based, and immediately usable by CSMs
• Maintain quality, consistency, and alignment across all learning assets
• Organize and manage courses, learner groups, role-based learning paths, and progression logic
• Understand how courses, learners, and learning paths connect and ensure the ecosystem functions smoothly
• Continuously optimize structure to support scale, clarity, and ease of use
• Define and own learning KPIs and success metrics
• Monitor effectiveness using learner feedback, adoption and completion data, and performance insights from the business
• Recommend updates and enhancements based on what’s actually happening in the field
• Clearly communicate impact, priorities, and trade-offs to leadership

Skills

• 10+ years of experience in learning strategy, instructional design, or learning program management
• Proven experience owning complex learning programs in fast-moving, matrixed environments
• Strong background supporting mid-market or enterprise customers
• Deep comfort managing intake, prioritization, and stakeholder expectations
• Strong project management skills
• Confident decision-maker who can say not now and explain why
• Experience in FinTech and/or SaaS environments
• Comfortable working remotely with autonomy and accountability
• Bachelor's degree required
• Portfolio REQUIRED for consideration
• Experience using JIRA preferred
• MBA, MPA or equivalent graduate degree preferred

Benefits

• Laptop Provided

Company Overview

• At CapeTalent, we are an AI-forward Learning & Development staffing partner specializing in contract placements, project-based engagements, and direct-hire placements for Fortune 500 and high-growth organizations. It was founded in 2022, and is headquartered in Orlando , FL, US, with a workforce of 11-50 employees. Its website is https://www.CapeTalent.com.