Note: The job is a remote job and is open to candidates in USA. Energy Solutions is a growing company focused on delivering large-scale energy, carbon, and water-use savings. They are seeking a Solar Programs Project Manager I to assist with driving customer participation in programs that incentivize the adoption of distributed and community solar, playing a critical role in the clean energy transition.

Responsibilities

Work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines program (the “Program”).
Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies
Help identify ways to strengthen consumer protections in the Program.
Document and categorize complaints received.
Draft disciplinary-related letters to vendors alleged to have violated Program requirements.
Conduct informal mediation with Program entities (and unregistered entities and consumers, as necessary) related to alleged Program violations.
Timely draft pre-disciplinary and disciplinary-related letters to entities alleged to have violated Program requirements, consistent with Disciplinary Action SOP, Illinois Shines Style Guide and related documents concerning letter drafting.
Update public-facing Consumer Protection Database.
Follow established SOPs for complaint resolution, disciplinary action, and other processes, including communicating directly with solar vendors and customers.
Document statistics contributing to disciplinary and complaint reporting.
Provide educational materials related to consumer protection requirements and best practices for vendors participating in Illinois Shines.
Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements.
Attend and actively participate in regular internal and client meetings.
Attend other regular and special department and company-wide meetings, as scheduled.
Perform and/or manage special projects related to consumer protection issues, as assigned.

Skills

A bachelor’s degree
A minimum of 2 years of relevant work experience in consumer protection, complaint handling, and/or solar energy
Strong written and verbal communication skills
Exceptional attention to detail and ability to handle multiple cases
Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting)
Complaint handling experience within the solar energy industry
Experience with a renewable energy credit program
Proficiency in Spanish, including written communication
Experience with Salesforce

Benefits

A generous retirement package
Medical, dental and vision insurance
Other pre-tax contribution plans
An Employee Stock Ownership Plan (ESOP)

Company Overview

Energy Solutions is a renewables & environment company. It was founded in 1995, and is headquartered in Oakland, California, USA, with a workforce of 201-500 employees. Its website is https://energy-solution.com.

[Remote] Solar Programs Project Manager I - Consumer Protection (Remote - Chicago, US)

Job Type