Note: The job is a remote job and is open to candidates in USA. HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space, specializing in abandoned cart recovery and customer support. The HR Manager will play a pivotal role in shaping and executing the people strategy to support the company's fast-growing operations, focusing on HR strategies that attract, develop, and retain top talent while enhancing engagement and performance.

Responsibilities

Partner with the Head of Culture and business leadership to design and implement HR strategies aligned with company goals.
Anticipate workforce needs and ensure recruitment, retention, and development plans support current and future business growth.
Drive initiatives that enhance engagement, productivity, and career development across all teams.
Oversee day-to-day HR operations, including onboarding, performance management, team member relations, and compliance.
Ensure smooth onboarding for all new hires (employees and contractors), fostering strong integration into HelpGrid’s culture and values.
Conduct HR audits to ensure compliance with policies, contractor agreements, and legal requirements.
Support compensation reviews, benchmarking, and pay structure adjustments to maintain fairness and competitiveness.
Collaborate with the Head of Culture on engagement, recognition, and well-being programs.
Act as a trusted resource for team members, handling inquiries and resolving workplace issues with fairness and professionalism.
Lead initiatives that strengthen communication, trust, and connection across distributed teams.
Strengthen workforce analytics and reporting to provide data-driven insights and recommendations to leadership.
Leverage HRIS and analytics tools to inform decisions around hiring, retention, and performance.
Mentor and guide HR team members, promoting professional growth and ownership of operational tasks.
Act as a bridge between strategic HR planning and real-world business execution.

Skills

Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment.
Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts.
Demonstrated ability to balance strategic initiatives with hands-on execution.
Proficiency in HRIS systems, workforce analytics, and reporting tools.
Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams.
Strong problem-solving, analytical, and decision-making skills.
Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment.
Empathetic leadership style with a passion for people and culture.
Ability to influence and gain trust at all levels of the organization.
A growth mindset and enthusiasm for continuous improvement.

Company Overview

HelpGrid offers customer support and answering services via phone calls, texts, and emails. It was founded in 2015, and is headquartered in Wilmington, Delaware, USA, with a workforce of 51-200 employees. Its website is https://helpgrid.com/.

[Remote] HR Manager (Worldwide Remote)

Job Type