Trainer I (Limited Service) - Virtual Training Specialist

**Overview:** Maximus is seeking experienced Trainers to support a variety of contact center environments. As a Trainer I (Limited Service) - Virtual Training Specialist, you will help ensure agents are fully prepared to take calls and provide exceptional customer support through delivering virtual training sessions using Microsoft Teams. **Responsibilities:**

• Provide feedback regarding the design, development, and distribution of training programs and materials as needed
• Conduct, plan, and coordinate training to a variety of audiences
• Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations
• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data
• Maintain records of training activities, participant progress, and program effectiveness
• Provide production floor support and answer questions
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants
• Monitor learner performance and provide feedback to the Training Supervisor as needed
• Serve as a subject matter expert for assigned customer agencies
• *Qualifications:**
• High School diploma or equivalent required; Bachelor's degree preferred
• 3 years of leadership and/or training experience required
• May have additional training or education in area of specialization
• Experience conducting virtual training sessions using Microsoft Teams preferred
• Strong communication and facilitation skills, with the ability to engage remote learners effectively
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs
• Ability to manage multiple training sessions and priorities in a fast-paced environment
• *Benefits:**
• Competitive salary range ($20.44 - $39.95)
• Fully remote work environment
• Equipment provided
• Ability to pass a federal background check
• Reasonable accommodations for individuals requiring assistance due to a disability, medical condition, or physical or mental impairment
• Pay transparency: prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor