Company Mission

The Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit www.differencecard.com

Role and Responsibilities

The Product Manager plays a key role in leading the day-to-day execution and long-term strategy for the organization’s core member-facing and operational technology products. This individual will drive sprint planning, product roadmap development, and cross-functional alignment across claims, eligibility, the member portal, and the member mobile app. With a focus on user experience, innovation, and seamless system integration, the Product Manager will collaborate closely with engineering, operations, and customer-facing teams to ensure that product solutions are efficient, scalable, and aligned with business goals.

Product Strategy & Roadmap

· Define and maintain product roadmaps for claims automation, eligibility workflows, and member-facing digital tools.

· Align product goals with business objectives and compliance requirements.

· Collaborate with stakeholders across departments to set priorities for internal (sales, operations, finance) and external constituents (brokers, employers, members)

Sprint Planning & Execution

· Lead agile ceremonies including sprint planning, standups, retrospectives, and demos.

· Manage backlog prioritization and ensure clear user stories and acceptance criteria.

· Track sprint velocity and delivery metrics to continuously improve team performance.

Member Portal & Mobile App

· Own the end-to-end experience for the member portal and mobile app, including login flows, claims submission, direct deposit setup, and wellness content delivery.

· Monitor app analytics and member feedback to drive iterative improvements.

Claims & Eligibility

· Oversee product features that support automated claims processing and eligibility file integration.

· Work with engineering and data teams to improve throughput and reduce manual interventions.

· Ensure compliance with HIPAA, PCI, and other regulatory standards.

Testing & Quality Assurance

· Coordinate User Acceptance Testing (UAT) cycles for all major releases across claims, eligibility, member portal, and mobile app.

· Define UAT scope, test scenarios, and success criteria in collaboration with engineering, and business stakeholders.

· Facilitate UAT planning meetings, manage tester assignments, and ensure timely feedback collection.

· Monitor defect trends and coordinate with engineering to prioritize and resolve issues.

· Ensure that member-facing products meet usability, accessibility, and performance standards across devices and platforms.

Qualifications

· Bachelor's Degree or equivalent experience

· Strong understanding of project management and requirement definition

· Experience with claims systems, eligibility file processing, and member-facing digital platforms.

· Excellent communication and stakeholder management skills.

· Familiarity with tools like Jira, Confluence, Salesforce, and analytics platforms.

Preferred Skills

· Background in healthcare administration or benefits technology.

· Experience with EDI, SFTP, and secure data exchange protocols.

· Knowledge of mobile app development and member engagement strategies.

Location: Remote Job Type: Full Time/Exempt

Salary Range: 90-120k

EB Employee Solutions, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Company DescriptionThe Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit www.differencecard.com.

Remote Product Manager-Technology Platforms

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