Role - IT Support Engineer – Medical Devices

Duration- 12 Month Contract

Location- 100% Remote role

Pay range - $30/hr to $35/hr on W2

Shift – Nigh Shift - 9pm to 5am Pacific Time

Job Description

Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Completes service documentation as required. Interface and work closely with advanced support specialists as required. Three to five years’ service experience in the troubleshooting and repair of electronic systems, preferred.

Job Responsibilities

Builds effective working relationships across functions and locations
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure, self-awareness
Follows procedures and processes in an FDA regulated environment
May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids.
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious
Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
Develops and updates process documentation
May assist to train peers

Qualifications

Computer Science, Technology or Healthcare related or equivalent work experience
2-3 years proven applied experience
Goal and action oriented
Read, write, speak English language; English proficient
Strong technical orientation and experience deploying proprietary and standard applications
Strong analytical skills to troubleshoot problems using logical/analytical methods
Application/software packaging and deployment required
Understanding and experience of various Windows operating systems, Active Directory, domain security, 3/4/5), and Bomgar required
Desktop and system support services
Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting preferred
Strong preference to candidates with prior Pyxis experience

Minimum Education: HS Diploma

Remote

About the Company

Integrated Resources, Inc

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Remote IT Support Engineer Medical Devices