Department

People Learning & Development

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Human Resources (HR) Strategy Consultant supports our Purpose by working directly with internal Customers within our People, Learning, and Development (PLD) Department, analyzing and planning business strategy, and advising Customers on business, organization, and technology solutions. This role will be responsible for leading a Team working on a project(s) or coaching and teaching others to transfer knowledge. The HR Strategy Consultant brings critical problem solving, communication, and project management skills to an innovative space.

Additional details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

Partner with Leadership, senior Team members, and Department SMEs to support various activities required in the ongoing development of the Company and Department strategic plans, associated portfolio, and implementation of strategic and transformative initiatives.
Perform quantitative analyses, prepare presentation materials, interact with internal clients, and work to determine insights related to their part of the broader project.
Collaboratively engage with numerous peers and Leaders across the Company to drive innovation, gather qualitative input, research relevant hypotheses, source data, etc. then synthesize quantitative and qualitative analyses into insights and perspectives, particularly within assigned projects or initiatives.
Document findings and work with project Teams/Leaders to draft slides or other media to communicate insights findings/recommendations from research, project or analysis work.
Builds and maintains relationships in order to identify and contact potential internal Customers for new project engagements.
Maintain frequent Customer communication, meet regularly with Customers and ensure Customer satisfaction.
Conduct meetings with Customers and Leaders to determine project scope, budget, and timelines – negotiate project terms and conditions (charter) with Customers as needed and as appropriate for portfolio.
Develop business assessments, proposals, plans, and other reports when required – maintain library of documents, templates, or other reusable knowledge assets.
Identify and track project risks and challenges and develop resolution plans communicated through portfolio governance channels.
Provide project trainings/knowledge transfer to Customers and Business Owners as needed.
Plan and manage multiple projects in portfolio effectively (when needed).
Track project progress, report status through established channels and identify and correct any delays.
Support Sr. Consultants on the team with project work (as necessary).
Design and deliver workshops to accelerate project decisions and Leadership alignment (as necessary) .
Drive solutions within a Team/group without being a subject matter expert – utilize facilitation skills as necessary.
May perform other job duties as directed by Employee’s Leaders.

Knowledge, Skills and Abilities

Skilled in developing materials in PowerPoint and using PowerPoint as a mechanism for communication; Familiar with other tools such as: Word, Excel, Canva and Visio.
Ability to collect, organize, and visualize data and research into project findings and recommendations – collect and synthesize qualitative data into meaningful insights and storytelling alongside quantitative analysis.
Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions and recommendations that Stakeholders agree on.
Skilled in bringing others together and trying to reconcile differences (when necessary).
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Pose questions and offer perspectives to project Team members and Leadership to help develop the overall project solution and associated recommendations.
Knowledge of business and management principles involved in strategy, strategic planning, resource allocation, human resources and coordination of people and resources
Knowledge of principles and procedures for human resources, training and development, and total rewards.
Skilled in identifying and breaking down complex problems and determining creative ways to solve a problem.
Ability to recognize when something is wrong or is likely to go wrong and create and action plan to do something about it.
Strong written and verbal communication skills – ability to communicate information and ideas so others will understand.

Education

Required: High School Diploma or GED
Preferred: Bachelor’s degree in Business, Finance, or Human Resources

Experience

Advanced-level experience, seasoned and specialized knowledge in:
Consulting
Strategy
Project Management
Portfolio Management
Preferred: Experience in leveraging artificial intelligence (AI) tools and technologies in both professional and personal contexts to enhance productivity, drive innovation, or support strategic decision-making.
Preferred: Knowledge of generative AI, data analysis tools, or automation platforms.

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

Competitive market salary from $110,900 per year to $123,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Pay amount does not guarantee employment for any particular period of time.
*401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
**ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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Job Posting End Date

09/12/2025

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HR Strategy Consultant