Manager - Education Content Creation

About the Job:

Beautynova is the Italy-based parent company and manufacturer of a portfolio of innovative and coveted Professional Hair Care brands, including milk_shake®, DEPOT®, and Medavita, and operates in North America under our subsidiary, z.one concept USA, inc.

At Beautynova, we are dedicated to delivering better days in people’s lives through high-performing hair products with care, respect and creativity. We serve professionals and consumers thanks to an open-minded, entrepreneurial, and committed team.

As part of our accelerated growth strategy in North America, we are seeking like-minded, experienced, and passionate people to join and elevate our team.

Job Title: Manager – Education Content Creation

Department: Education

Reports to: Sr. Manager – Content & Curriculum

Job Type: FULL TIME / EXEMPT

Location: Remote (USA-Based)

Job Summary:

The Manager of Education Content Creation is a key role that supports the development of strategy and execution of best-in-class education for Beautynova. The position focuses on the development, adaptation, and delivery of education concepts and materials for the milk_shake®, DEPOT® and Medavita brands, including program design, training methodology utilizing all Brand CI guidelines across all channels and learning platforms. This includes but is not limited to written and video / digital content, curriculum formatting, training design, language translation for both in-person and digital formats.

This role works in collaboration with Education, Marketing, R&D and Creative to deliver best in class training content and materials. This position works closely with the milk_shake®, DEPOT®, and Medavita global brand teams to develop programs that can be implemented in North America and then scaled globally across all regions, as needed.

Responsibilities:

Program & Training Development

• Oversee the development of curriculum for all milk_shake®, DEPOT® and Medavita products, concepts and services
• Collaborate with Global and Americas Field Education team for curriculum development in line with strategic brand equity and strategic direction of company.
• Development of training programs / product knowledge and brand experiences for all channels
• Supervise all Curriculum development projects in conjunction with Americas Field Education, Global Education (when applicable) Marketing & R&D to insure on-time delivery of lesson plans, support materials, leader’s guides and participant materials to Sales / Education teams.
• Manage translation process for all curriculum versioning (PRO & Retail), supporting language versions for Latin America & Canada.
• Responsible for core curriculum assets (presentations, education videos, manuals, FAQs, Product Guides) as well as any special requests from countries.
• Continued development of methods / platforms / technology to drive innovation in education delivery – online, mobile, webcast, apps, etc.
• Communication with Regional Education Managers on educational initiatives, strategies and direction.
• Forecast & plan all deliverables with resources to support goals
• Stay ahead of industry trends & competitions in professional categories through ongoing education, product testing & research
• Collaborate in planning, execution & delivery of all trainings (with global team as needed) with all channel teams to ensure best-in-class results tied to sales initiatives

Online Community Management

• Function as lead Admin on community forums / groups on relevant social media platforms
• Lead engagement with forum and social media channel participants to create community and conversation, responding to inquiries in a timely and professional manner. Collaborate with Technical Education / Hotline Manager as needed for technical questions
• Oversee LMS Platform (milk_shake University) for North America. Function as lead Admin and communication lead for all participants / enrollees. Manage content on platform and collaborate with SVP and Sr. Manager to develop strategy and plan for future expansion.

Additional Responsibilities

• Observation of the market, competition and new technologies
• Observe and report new training concepts in relationship to hairdressing education and communication related skills
• Ensure that knowledge of competitors remains current
• Manage budget and expenses pertaining to curriculum activities and materials
• Support education department with events as needed
• Maintain general hairdressing skills and knowledge to a contemporary level
• Manage additional projects, deliverables and timelines as needed

Required Skills/Abilities:

• Minimum 15 years of experience in the haircare industry in an education management position
• Professional licensed stylist preferred
• Expert knowledge of developing trainings for different learning styles
• Inspirational leadership style with excellent training skills
• Competence in managing budgets and financial targets.
• Excellent verbal and written communication skills; confidence when addressing both key stakeholders and new audiences alike
• Strategic thinker with examples of solving problems and taking initiative
• Outstanding team player who can work collaboratively with all internal & external partners.
• Flexible and adaptable with the ability to embrace and facilitate change.

Physical Requirements and Working Conditions:

• Position requires up to 30% travel (Domestic & International)

What We Offer:

• Paid Time Off
• Medical, Dental, Vision Insurance
• FSA/HSA
• Life/Accident Insurance
• Employee Assistance Program (EAP)
• Professional Development Resources
• 401(k) Employer Match Program

On our quest to add stellar talent to our already amazing team, Beautynova and z.one concept USA, inc. offer a competitive package of culture, compensation, and care.

We are an inclusive and equal opportunity employer.

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