partner resources specialist (US-Remote)

About the position

Responsibilities

• Gather relevant information about reported partner issues to assess case priority and support appropriate Partner Relations experts.
• Support the investigation process by researching relevant components and locating necessary documents for sound resolutions.
• Serve as a liaison for cross-functional teams to streamline practices and promote standardization around partner resources.
• Contribute to process improvements through the creation and revision of Partner Relations-related templates, SOPs, reports, and presentations.
• Support the implementation of Partner Relations programs, processes, and initiatives.
• Track Partner Relations investigation activity, conduct research, and prepare reports.
• Participate in other project work as assigned.

Requirements

• 2 years of experience in Human Resources systems and administration.
• 2 years of experience working in a customer service environment.
• Intermediate skills using Outlook and MS Office applications.
• Proven strengths in detail orientation, planning, and prioritizing.
• Ability to communicate clearly and concisely, both orally and in writing.
• Experience in resourcefulness and research competence.

Nice-to-haves

• Proven ability to quickly establish effective working relationships, including by phone or electronic communications.

Benefits

• Medical, dental, and vision insurance coverage.
• Basic and supplemental life insurance.
• Short-term and long-term disability insurance.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time accrued at 1 hour for every 25 hours worked.
• Eight paid holidays and two personal days per year.
• 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program.
• Student loan management resources and access to other educational opportunities.
• Backup care and DACA reimbursement.

Qualifications

• 2 years of experience in Human Resources systems and administration
• 2 years of experience working in a customer service environment
• Intermediate skills using Outlook and MS Office applications
• Proven strengths in detail orientation, planning, and prioritizing
• Ability to communicate clearly and concisely, both orally and in writing
• Experience in resourcefulness and research competence
• Proven ability to quickly establish effective working relationships, including by phone or electronic communications

Benefits

• Medical, dental, and vision insurance coverage
• Basic and supplemental life insurance
• Short-term and long-term disability insurance
• Paid parental leave
• Family expansion reimbursement
• Paid vacation from date of hire
• Sick time accrued at 1 hour for every 25 hours worked
• Eight paid holidays and two personal days per year
• 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings and financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program
• Student loan management resources and access to other educational opportunities
• Backup care and DACA reimbursement

Responsibilities

• Gather relevant information about reported partner issues to assess case priority and support appropriate Partner Relations experts
• Support the investigation process by researching relevant components and locating necessary documents for sound resolutions
• Serve as a liaison for cross-functional teams to streamline practices and promote standardization around partner resources
• Contribute to process improvements through the creation and revision of Partner Relations-related templates, SOPs, reports, and presentations
• Support the implementation of Partner Relations programs, processes, and initiatives
• Track Partner Relations investigation activity, conduct research, and prepare reports
• Participate in other project work as assigned